Session Policies and Guidelines
24 Hour Cancellation and Postponement Policy
A minimum of 24 hours notice is required to cancel or postpone a session. No charge will apply if the request is made at least 24 hours in advance. If a session is canceled or postponed with less than 24 hours notice, or if you fail to attend, the session will be charged in full. If a postponement request is made with less than 24 hours notice and the session can be rescheduled within the same week, no charge will apply. Otherwise, the session will be charged in full.
Late Arrival Policy
If you arrive late for a scheduled session, it will still end at the originally scheduled time. If you arrive more than 20 minutes late, the session will not take place and will be charged in full.
Couple Cancellation Policy
For sessions booked as a couple, if one individual cancels but the other still attends, the session will be charged as a couple’s session regardless of attendance. This policy ensures that the reserved time and resources are adequately compensated.
Exceptions
The above policies do not apply in cases of childbirth or valid force majeure, such as the death of an immediate family member, for example a parent or sibling.
Payment and Package Policies
Payment Policy
All sessions and services must be paid in advance.
Validity Policy
Purchased sessions, as well as all other services, are valid for 3 months. An extra month will be added in cases of childbirth or valid force majeure such as the death of an immediate family member like a parent or sibling.
Refund and Transfer Policy
Once paid for, sessions and all other services are non refundable and non transferable.
Health and Medical Information Disclosure Policy
To ensure safe and effective training sessions, it is important that you provide accurate health and medical information. This information allows me to customize workouts to your specific needs and goals, and to avoid any exercises that could be risky given your health conditions.
If any issues arise due to your failure to disclose relevant medical information about yourself, I cannot be held responsible.
Rest assured that any health and medical information you share will be treated with the utmost confidentiality. It will only be used to design your workouts and monitor your progress. This information will not be shared with any third parties without your explicit consent.