Session Policies and Guidelines
24 Hour Notice Policy
A 24 hour notice is required to cancel a session. No charge will be applied if the cancellation is made with at least 24 hours notice. If a session is canceled with less than 24 hours notice, or if you fail to attend a scheduled session, you will be charged for that session.
Postponement Policy
A 24 hour notice is required to postpone a session. If you request to postpone with less than 24 hours notice and I am able to reschedule it within the same week, no charge will be applied. If rescheduling is not possible, the session will be charged in full.
Late Arrival Policy
If you arrive late for a scheduled session, it will still end at the originally scheduled time. If you arrive more than 20 minutes late, I will not be able to give you the session and it will be charged in full.
Couple Cancellation Policy
For sessions booked as a couple, if one individual cancels but the other still attends, the session will be charged as a couple’s session regardless of attendance. This policy ensures that the reserved time and resources are adequately compensated.
Full Week Cancellation Policy
If you book more than two sessions in advance and cancel all of them, even with at least 24 hours notice, half of these sessions will be considered paid.
Exceptions
The above policies do not apply in cases of childbirth or valid force majeure such as the death of an immediate family member like a parent or sibling.
Payment and Package Policies
Payment Policy
All sessions and services must be paid in advance.
Validity Policy
Purchased sessions, as well as all other services, are valid for 3 months. An extra month will be added in cases of childbirth or valid force majeure such as the death of an immediate family member like a parent or sibling.
Refund and Transfer Policy
Once paid for, sessions and all other services are non refundable and non transferable.
Health and Medical Information Disclosure Policy
To ensure safe and effective training sessions, it is important that you provide accurate health and medical information. This information allows me to customize workouts to your specific needs and goals, and to avoid any exercises that could be risky given your health conditions.
If any issues arise due to your failure to disclose relevant medical information about yourself, I cannot be held responsible.
Rest assured that any health and medical information you share will be treated with the utmost confidentiality. It will only be used to design your workouts and monitor your progress. This information will not be shared with any third parties without your explicit consent.